Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or use our website.

By using our website, you agree to the collection and use of information in accordance with this Policy. The personal information we collect is used solely for providing and improving our services. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible via our website, unless otherwise defined here.

2. Information We Collect and How We Use It

To enhance your experience on our website, we may ask you to provide certain personally identifiable information, including but not limited to your name, phone number, and email address. This information is collected only when voluntarily submitted through forms or direct contact.

We use this information solely to respond to your enquiries or provide services related to your request. We do not use your data for email marketing, cold calls, or any form of unsolicited communication.

3. Log Data

When you visit our website, we collect information that your browser sends to us, known as Log Data. This may include:

  • Your computer’s Internet Protocol (IP) address
  • Browser type and version
  • Pages visited on our website
  • Time and date of visit
  • Time spent on pages
  • Referring URLs and other statistics

We use this data to monitor and improve website performance and user experience.

4. Cookies

Cookies are small data files stored on your device to help websites function more efficiently.

We use cookies to:

  • Understand how users interact with our website
  • Improve functionality and performance
  • Remember user preferences

You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser settings to decline them. However, some features of our website may not function properly without cookies.

5. Third-Party Service Providers

We may engage third-party companies and individuals to support our website operations. These include:

  • Hosting providers
  • Website analytics tools
  • IT and security service providers

These third parties may have access to your personal information only to perform tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose.

6. Data Security

We are committed to protecting your personal information. We implement reasonable physical, technical, and administrative safeguards to protect data against unauthorised access or disclosure.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Links to Other Websites

Our website may contain links to third-party sites. We do not control and are not responsible for the content or privacy practices of these sites. We encourage you to review the privacy policies of any external websites you visit.

8. Your Data Rights (Under UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), you have rights including:

  • The right to access your personal data
  • The right to rectification of incorrect or incomplete data
  • The right to erasure (“the right to be forgotten”)
  • The right to restrict or object to processing
  • The right to data portability

To exercise any of these rights, please contact us directly using the details below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

We recommend checking this page periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data we hold, please contact us at info@highline-services.com